Credit control outsourcing

Improve your cashflow, reduce your debtor days, increase customer service

By using our integrated credit control software, we will improve your cash flow, reduce your debtor days, increase customer service and cut the cost of cash collection.

Our unique approach centres on changing the perception of the credit control function from a reactive to a proactive approach. All phases and events are tracked through our credit controller’s work-flow with in-built escalation procedures and exceptional management reporting.

How we are going to perform your credit control is agreed with you at the start of our relationship.

Our outsourcing methodology is based on our service being an extension of your current operation.  This is a white-label service with all calls and correspondence being in your name.

All customer related business rules are set by the client, with complete access and visibility to all calls, correspondence and status, allowing our client’s complete control of the process.

Processes that we currently perform for our clients cover:

• credit checking
• telephone and letter chasing
• production of statements
• receipt management and query resolutions
• banking and credit reporting
• posting and allocations